Hidden form fields displaying in wrong order

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    Kimberly M 
    Asked on November 24, 2021 at 06:04 AM

    Hello,

    I created a form with conditional logic so that certain fields are only revealed based on answers. When the form first went live, all fields were displaying in the correct order and matched the form builder.

    A user alerted me to a problem with the UCI field (see screenshots). So I added a new field for the UCI to correct the problem and updated the conditional logic so that it showed the new field (text) and continued to hide the old field (number only).

    The problem is this - since adding the new field, the form does not display in the correct order even though the order is correct in the form builder.

    Why has this happened and how do I correct it?

    Thanks in advance

    Screenshot
  • Profile Image
    Jovanne
    Answered on November 24, 2021 at 08:14 AM

    Hi, thank you for contacting support.

    Could you please share with us the form URL in question so we can check?

    We look forward to your response.

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    TopGradesTeam
    Answered on November 24, 2021 at 11:01 AM

    Hello,

    Here is the URL for the website: https://form.jotform.com/210335042542341?session=JF-S4L-cp_dOr_b&stoken=JF-RsINo3jW-11&jumpToPage=3

    I've partially completed a form as the issue is on page 3

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    Bojan
    Answered on November 24, 2021 at 11:47 AM

    Greetings.

    I have checked your form from the builder, and the order of the field is matching the one from the live form:

    screenshot_8401.png

    There might be a problem with the cache and cookies in your browser. Please try to clear these, and update your form again. If the problem remains, let us know.

    Thank you for your cooperation.