What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Can a free subuser put their form on my paid account to use my submission level?

    Asked by PurpleParade on March 27, 2014 at 12:01 PM

    I have a paid account and have hared forms with 2 subusers. One has created a form and would like to use a portion of my submissions for his form. Can he set it up so that his form counts against my submissions or do I have to set that up?

    paid account Submissions subusers and
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    JotForm Support

    Answered by KadeJM on March 27, 2014 at 02:25 PM

    The only way to take advantage of the parent account's paid subscription level for submission usage is to have the form either "cloned" or "moved" (by us at your request) to that account to transfer it for that. Otherwise if it remains on the sub-user account then it would use whatever plan that sub-account is on by default.

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    JotForm Support

    Answered by KadeJM on March 27, 2014 at 02:34 PM

    Sorry, I forgot to mention that you can also transfer it easily yourself without the extra step of asking us to do that. All you need to do is drag the form into the " Shared With You " folder for the Parent Account that you want to move the form to you and it will pop-up asking you if you want to transfer the form then confirm it, it's just that easy! :)