What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Forms are not loading for customers

    Asked by cleanarc on March 27, 2014 at 12:13 PM


    My company has just launched www.incumatch.com.  I planning on scaling quickly and love your form builder.  The trouble is I am getting about a 50% form load fail rate with my customers.   I have told them to update their browsers and have read your blog site for some of the fixes.  I am currently using the iFrame code you offer and I am using Wix.com as my website builder/editor.  Do you have any advice/ideas on how to fixt this issue.  


    To help I have included a customer email that shows an example to of the issue:

    Chaima Al-Ajab
    11:39 AM (28 minutes ago)
    to me
    Hello again, 
    I have tried to fill the form on every computer at my school, I simply can't seem to make it work. I would appreciate it a lot if you could send me the form by email so I can start the process. 
    Thank you for the quick reply. 

    Den 27/03/2014 kl. 14.29 skrev "John Harrison" <j>:

    Hi Chaima,
    We have found that if you are using older versions of Firefox or other browsers, that you will have trouble.  Please make sure you are using the most updated version of your browser possible.  If it still does not work at that point, I will be happy to send to you our form for you to fill out and send back via email.  Let me know.

    John Harrison

    On Thu, Mar 27, 2014 at 6:05 AM, <> wrote:
    You have a new message: Via: http://www.incumatch.com/ Message Details:Name : Chaima Email :  Subject : Doesn't work Message : Hello, I am trying to create an account and it doesn't seem to work. The section where i have to fill in my personal informations isn't working and in can't fill in my full name. hopefully you will take a look at this so i can get started with the process. thanks in advance Regards ChaimaSent on: 27 March, 2014 Thank you!
    Page URL:

  • Profile Image
    JotForm Support

    Answered by TitusN on March 27, 2014 at 02:44 PM

    I took a look at your page - I found that the Iframe code is contained in another Iframe.

    While there is nothing wrong with that - some browsers may complain and prevent the page from loading:

    This probably happened because you used the Iframe widget/tool to embed the form code.

    I will advice that you try one of the following:

    1. Embed the form using the Wix embed code:

    2. Get the form's source code and then add the form to your site using the HTML Widget.  - This method will load your form faster - though it may need a little code experience.

    Let us know if this helps.