How can I fix a discrepancy in appointment times?

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    Asked on November 24, 2021 at 06:10 PM

    Hello, we have recently run into an issue where the applicants have chosen a date and time for their appointment, but on our end, it appears as 1 hour earlier than the time they have actually chosen. For example, when viewing an application, the chosen appointment time will read as: Wednesday, November 24, 2021 2:00pm-2:30pm, but on the applicant's side (as well as in the appointment confirmation email they receive) it will read as: Wednesday, November 24, 2021 3:00-3:30pm.

    Thankfully, we are able to contact the applicants to figure out this discrepancy but I was wondering if there is anything we can do to help fix this error and make the appointment process easier?

    Thank you!

  • Profile Image
    Answered on November 25, 2021 at 02:43 AM


    Could you tell us which Form this is concerning?

    It almost sounds like the daylight savings time problem that was happening about a month ago. Could you clarify when this started happening?

    I cleared your form cache and would like to ask you to clear your browser cache as well.

    Also, have you set up a notification email? And If so is the appointment time in that the right one or is that off as well?

    Thank you for your patience.