The images in almost all of my image sliders are distorted...please help!

  • AndiShahan
    Asked on November 24, 2021 at 8:27 PM

    Hi there...I've been playing with this and researching trying to avoid messaging you, but I'm at a loss and need help! I tried deleting all the image sliders and going one by one to see if it was a specific image issue and it doesn't appear to be that. I'm not sure...but would love these images to look correct. Please help!


    1637803574 619ee6363c79a  Screenshot 10

    1637803602 619ee652b0a22  Screenshot 21

  • Jessica JotForm Support
    Replied on November 25, 2021 at 12:26 AM

    Hello,

    Could you kindly share with us the form URL you are referring to? Currently, you have 9 forms under the account. In addition, does this issue happen on PC or on mobile devices?

    We await your updated response.

  • Andi Shahan
    Replied on November 25, 2021 at 3:45 AM

    https://form.jotform.com/213258929251157

    Oops….sorry about that, here is the form. And I have this form connected to a GoDaddy website and I have only looked on my computer, haven’t tried any other ways so it sure.


  • Vick_W Jotform Support
    Replied on November 25, 2021 at 3:53 AM

    Hi there,

    The images are looking good when I check them on the form URL.

    1637830375 619f4ee7ee5dc 1test Screenshot 10

    The screenshot you've shared in the original message are they from your website?

    Please share the website URL so we can check it. You can also try embedding your form using iFrame embed code.

    https://www.jotform.com/help/148-getting-the-form-iframe-code/

    Looking forward to your reply.

    Thanks

  • AndiShahan
    Replied on November 26, 2021 at 11:39 AM

    It seems to sometimes look fine and I change nothing and the next time I check it's distorted again. It is distorted again...the water bottle example from your last response doesn't seem to have the issue...it's mostly just the bag tag, ribbons & standard water bottle.

    Website is https://team-frenzy.com/order-form

    1637944711 61a10d872cd00  Screenshot 10

  • VincentJay
    Replied on November 26, 2021 at 12:26 PM

    Hello,

    Here's what it looks like on my end:

    1637947522 61a11882c07e5  Screenshot 10

    Please check if the issue persists on this direct form link: https://www.jotform.com/form/213265979983172

    We'll wait for your response.