What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Paying my Premium acct. multiply times

    Asked by kskinn on March 27, 2014 at 11:46 PM

    I paid my $9.95 on Mar 25 and then again Mar 27 and I receive this email:


    This email is to confirm the cancellation of your subscription for JotForm

    The following reason was given:
    Unable to charge your subscription, originally set for Mar. 12 , 2014

    Please note that this cancellation simply means that you will NOT be billed any longer for this product, it does NOT mean we have issued a refund.

    If you did not intend to have this subscription cancelled, please contact support@plimus.com.

    Reference number     :74247288

    Best regards,
    The Plimus Team


    acct. kskinn


    Ken Skinner


  • Profile Image
    JotForm Support

    Answered by liyam on March 28, 2014 at 03:24 AM

    Hello Ken,

    Upon checking your account's payment history, it shows that your March 25 payment did not go through, which is why there was another attempt at March 27 by Plimus to charge again.  They've been trying to charge your card since March 12, unfortunately, none were successful which is then why you received an email from them.  

    Please contact your credit card service provider for this matter since Plimus could not make a successful charge from your card.

    If you have further questions or concerns, please do let us know.