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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    the form 80132557382" is not detected

    Asked by AWA Austrian Western Riding Assoc.  on March 28, 2014 at 06:10 AM
    Page URL:
    www.awa.at

    form disabled phishing
  • Profile Image
    JotForm Support

    Answered by TitusN on March 28, 2014 at 08:20 AM

    Hello,

    It is now available - it had been automatically suspeded by our system while being checked for phishing.

    We apologize for the inconvinience.

  • Profile Image

    Answered by AWA Austrian Western Riding Assoc.  on March 29, 2014 at 07:10 AM
    Sorry, the form does not work and it does not send confirmation.
    The forwarding to awa@awa.at does not work. Please can you check it.
    Thanks for your help.
    Gerda Langer

    *************************************
    Gerda Langer - AWA Team
    AWA - Austrian Western Riding Association
    Western News & Westernreiten in Österreich
    A - 2392 Sulz im Wienerwald, Raitlstraße 154
    02238/8484 0664/3005240 Fax 02238/8545
    awa@awa.at www.awa.at

    *************************************


    Von: JotForm Support Forum [mailto:jotform@jotmails.com]
    Gesendet: Freitag, 28. März 2014 13:20
    An: awa@awa.at
    Betreff: Re: the form 80132557382" is not detected

    A new response has been received:
    Das Bild wurde vom Absender entfernt. JotForm
    Answered by TitusN
    Hello,
    It is now available - it had been automatically suspeded by our system while being checked for phishing.
    We apologize for the inconvinience.
    View this thread on JotForm Support Forum Unsubscribe
    ...
  • Profile Image
    JotForm Support

    Answered by EltonCris on March 29, 2014 at 04:59 PM

    Hi,

    Can you please submit a test submission with your form and check if you're now receiving email notification?

    I checked the recipient email of that form and it is not in the bounce list, perhaps it's your email provider that blocks messages from Jotform so kindly check that on your email provider. May I also suggest to whitelist Jotform Mail IPs and Domains to your email provider side, this might help on resolving this issue. 

    http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    Let us know if you have further questions.

    Regards!

  • Profile Image

    Answered by AWA Austrian Western Riding Assoc.  on April 02, 2014 at 02:10 PM
    http://www.awa.at/webformulare/beitritt/Beitritt.html

    It doesn´t work. Please check it and help us.
    Thanks
    Gerda Langer
    AWA Austrian Western Riding Assoc.

    Von: JotForm Support Forum [mailto:jotform@jotmails.com]
    Gesendet: Samstag, 29. März 2014 21:59
    An: awa@awa.at
    Betreff: *****SPAM***** Re: the form 80132557382" is not detected

    A new response has been received:
    JotForm
    Answered by EltonCris
    Hi,
    Can you please submit a test submission with your form and check if you're now receiving email notification?
    I checked the recipient email of that form and it is not in the bounce list, perhaps it's your email provider that blocks messages from Jotform so kindly check that on your email provider. May I also suggest to whitelist Jotform Mail IPs and Domains to your email provider side, this might help on resolving this issue.
    http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses
    Let us know if you have further questions.
    Regards!
    View this thread on JotForm Support Forum Unsubscribe
    ...
  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on April 02, 2014 at 04:10 PM

    You need to update the embedded source code in your page, which currently got the V.2

     

    So please login to your account and open it on edit mode and get a new version of the source code.

    I would recommend you to use the Embed version or the iFrame instead, but if you need to customize it then keep using the source code.

    Here it is the direct link to your form https://www.jotform.com/form/80132557382 which works okay as I was able to submit it correctly.