What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    FORM NOT EXPANDING/LOADING IN CHROME/SAFARI

    Asked by wambun on March 28, 2014 at 09:29 AM

    My forms are not loading correctly in chrome/safari (basically any other browser other then the useless IE) when I use the simple embed function. 

    I do not like to use an iframe because the formatting of the form becomes large and clumsy. This just stopped working about 5-7 days ago. Can you get the embed working with chrome again? 

    Thanks!

    Page URL:
    http://www.kobiskitchen.com/groupon-members/

    My Forms stopped working thanks then
  • Profile Image

    Answered by wambun on March 28, 2014 at 10:33 AM

    If you can fix the css on the iframe to look exactly the same as the embeded code then that will be fine.

  • Profile Image

    Answered by Carina on March 28, 2014 at 10:44 AM

    The iframe method is simpler and has less script conflicts.  But as you have conditions that expand your form that might create an undesirable visual effect as the total height of the form might seem strange when some fields are hidden, leaving big blank areas. In alternative you can try to use the source code method instead:

    Let us know if this a solution for you.

  • Profile Image

    Answered by wambun on March 28, 2014 at 10:51 AM

    The source code does not look right either! 

    So there is nothing you can do to either make the embed code work like it was working the last three months? Or so make the iframe code "look right" (Like the embed code)?

  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on March 28, 2014 at 12:19 PM

    Very sorry for the previous response. The problem is that the page contains jquery code that comes in conflict with our forms which are made in java prototype.

    To prevent this issue. Please insert this no conflict function,

    <script>jQuery.noConflict();</script>

    Right after the last jquery reference: