404 page when opening submitted PDF

  • Jessica Silverberg
    Asked on November 26, 2021 at 12:26 PM

    Hello!


    I have tested my form, and the PDF submitted by the user gives me the 404 page. I am using a Mac on chrome, I have tried waiting a minute or so before submitting, and I still get the page. I have also toggled on the multiple files and changed the cap to 1.


    Any help is much appreciated!

    Jotform Thread 3544212 Screenshot
    Page URL: https://form.jotform.com/213294389657066
  • Basil JotForm Support
    Replied on November 26, 2021 at 12:46 PM

    Hi Jessica,

    I hope that you are having a good day.

    The error appears because you are attempting to access the file while logged out of your account.

    You can either log in to your account before accessing the file or you can go into your account settings and disable the options "Require login to view submission data" and "Require log-in to view uploaded files".

    1637948582 61a11ca625485 Screenshot 10

    Please let us know if you require any further assistance.


  • Jessica Silverberg
    Replied on November 26, 2021 at 12:49 PM

    You are absolutely right! Basil_A!!! Thank you!