problems with image download

  • Profile Image
    ChangingSpaces
    Asked on July 24, 2011 at 09:11 AM

    Hello,

    We are having problems with our image downloads. Our account is ChangingSpaces.

    We use a form where people upload images. The most recent applications are fine, but we have problems downloading or viewing images from older applications. when I click on the image link, this error message appears:

    Mit dieser XML-Datei sind anscheinend keine Style-Informationen verknüpft. Nachfolgend wird die Baum-Ansicht des Dokuments angezeigt.
          <Error><Code>AccessDenied</Code><Message>Access Denied</Message><RequestId>9B276483A3FC49F2</RequestId><HostId>HHqcUuH80vt+AklPWvUPvO41YZKiQbYftb04tHgv+X4T6inR424Z3vap+nF4n8Xu</HostId></Error>

    This is very unsettling as we need those images for our archive. Please advice on how we can restore them.

    Bets

    Lisa

  • Profile Image
    NeilVicente
    Answered on July 24, 2011 at 11:27 AM

    Hi Lisa,

    Sorry for this inconvenience. This problem is caused by an issue with our servers that occured over two months ago.

    I have already updated your account so that the uploaded files show correctly. Please do check your image uploads now. Let us know if everything's ok now.

    Thank you and enjoy what's left of your weekend!


    Neil

  • Profile Image
    ChangingSpaces
    Answered on July 24, 2011 at 11:55 AM

    Thanks Neil, the images are there! best Lisa

  • Profile Image
    NeilVicente
    Answered on July 24, 2011 at 11:57 AM

    Lisa,

    Glad to know that the update worked for your account. If ever you encounter any other problems with your account, or if you need assistance in getting the most out of Joform's features, please do let us know.

    Our support team members are always eager to lend a helping hand whenever we can.


    Neil