The logo does not appear correctly on the app

however despite the logo being pure white and trying different implementations the icon has black lines top and bottom

That didn't happen in the original implementation. Not sure how to address that problem.

Suggestions?

Are you referring to this app?

https://support.jotform.com/app/213302218104135

I see the app logo image has a white background. Are you seeing it differently?

Could you please share a screenshot from your end so that we can take a look at it?

Thanks.

So I am sending 2 images here. One taken last night and one this morning. Note the black lines top and bottom of the one taken today

and this one from yesterday

Hello,

To my understanding, you can see the black lines today and not yesterday. Is that correct?

If yes, this looks like an icon theme display based on the phone. May we know what is the image size (width and height) for your icon image?

The image size is variable. It is an original jpg. It can be PNG.

Can I answer by asking the reverse question. Is there an optimal size where this will not happen? I can then upload the image and the problem will go away. Alternatively I can provide the image here and you can see if you can adjust to make it work.

See below

Please share the image with us? Please upload the image to the Google Drive folder and share the link.

Can we try to upload it on your App?

We are waiting for your response.

Thanks.

I pasted it into the response above.

I think there is some issue with this app in your account:

https://support.jotform.com/app/213302218104135

I have uploaded the image on my test app and it doesn't show the purple boundary above and below the icon when I have increased the height and width of the image that you have shared. However, it is not working on your app.

Could you delete the app and then re-create another app?

Let us know how it goes.

Thanks.

I think there is a conflict. This is the form I have been working on:

https://www.jotform.com/app/213280440011134

I am not sure how we get to

Thanks for now

Thank You for reaching out to us!

Sorry for the inconvenience this has caused!

I installed your app on my Android phone and I got the icon correctly:

Would mind sharing the details of the device on which you have installed the app?

We are waiting for your response.

Thanks.

I think I found the problem. It is the background colour for the logo. I must have accidently changed it. So now it works fine.

Both an Iphone and an Android device

Thanks