Having issues with my forms, nobody gets a confirmation.

  • criizn
    Asked on March 28, 2014 at 8:03 PM

    Hi, not sure if it's something I'm doing completly wrong here but whenever a user completes the form they never get a confirmation email saying they have filled out the form and gives them details, I've tried this by filling out the form myself and I get nothing in return, I've also had users already complaining to me that they get nothing back in there emails as proof they have entered.

     

    Any help would be MUCH appreciated.

     

    Thanks.

    Page URL: http://criizn.blogspot.com.au/p/active-giveaways.html
  • David JotForm Support Manager
    Replied on March 28, 2014 at 8:50 PM

    Hi, I just submitted your form to test if I would get the confirmation email, and I received it quickly:

    Having issues with my forms, nobody gets a confirmation Screenshot 20

    Have you checked your spam folder? Also, have you asked your users to check if it is there? (The two test submission will not count on your monthly submission counter)

  • criizn
    Replied on March 30, 2014 at 8:40 PM
    Yup, your right. Working perfectly.
    Thanks.
    Date: Fri, 28 Mar 2014 20:50:22 -0400
    To: criizn_op@outlook.com
    Subject: Re: Having issues with my forms, nobody gets a confirmation.
    ...
  • gori-mathew
    Replied on March 31, 2014 at 3:44 AM

    On behalf of my colleague you are welcome. Enjoy using Jotform.