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Carol PionAsked on November 28, 2021 at 6:18 PM
I am unable to access my account on pc i can on my tablet but not pc
i've tried to login but says my password is not correct can not reset do not get an email
account: cmcl32@shaw.ca
Thank you
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Kat JotForm SupportReplied on November 28, 2021 at 7:05 PM
Hi there,
Happy to help!
I can see that your account is currently active and in Good Standing, so you should be able to access it without issue.
I have resent the password reset email: could you kindly check your Inbox and then your Spam/Junk folder to see if you've received the email? I would also highly recommend either using a different browser and/or clearing your browser cookies and cache and then trying again.
If the issue persists, please let us know