unable to log in to account on pc

  • Carol Pion
    Asked on November 28, 2021 at 6:18 PM

    I am unable to access my account on pc i can on my tablet but not pc

    i've tried to login but says my password is not correct can not reset do not get an email


    account: cmcl32@shaw.ca


    Thank you

  • Kat JotForm Support
    Replied on November 28, 2021 at 7:05 PM

    Hi there,

    Happy to help!

    I can see that your account is currently active and in Good Standing, so you should be able to access it without issue.

    I have resent the password reset email: could you kindly check your Inbox and then your Spam/Junk folder to see if you've received the email? I would also highly recommend either using a different browser and/or clearing your browser cookies and cache and then trying again.

    If the issue persists, please let us know