Hacked Account Suspended

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    Trey Morris 
    Asked on November 29, 2021 at 11:09 AM

    Hi, recently my account was hacked and i was able to change my password but now it labels my account as suspended. I believe someone hacked my account and purchased a membership with another persons’ debit card that was not mine.

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    Amos_W
    Answered on November 29, 2021 at 11:47 AM

    Hey there,

    I will forward your issue to the team responsible for fraudulent activity,

    I'll update you here in this thread about their response

    Thank you for letting us know,

    Feel free to let us know if you need any further assistance.

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    Trey Morris 
    Answered on November 29, 2021 at 12:12 PM

    Thank you, I also sent an email to the support email as well.

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    Mark_Louis
    Answered on November 29, 2021 at 12:57 PM

    Hi,

    Thanks for patiently waiting. Please give us more time, we have not receive response yet from the team handling your concern. Thank you.

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    Amos_W
    Answered on November 29, 2021 at 01:51 PM

    Hey there,

    I'm sorry but I've been informed that this account has been permanently suspended,

    In order to use Jotform, you'll need to create a new account.

    I apologize for the inconvenience,

    Please let us know if you need any further assistance,

    Thank you