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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    why i don't receive the form after submission?

    Asked by eileene on March 30, 2014 at 11:17 PM

    i tried it many times after the TEST .. but using other FB account, it doens't receive the form. what should i do? and it possible to use the form in my main facebook acct.? thankyou

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    JotForm Support

    Answered by ashwin_d on March 31, 2014 at 07:34 AM

    Hello eileene,

    I'm sorry for the trouble caused to you.

    Upon checking your form embedded in your facebook page, I found that it is associated with a guest account. This type of accounts are created when you do not sign up or sign in to your account and start building your form.

    Please sign up for a free account using the same email address you used while creating the form. The form will most likely will automatically move to you new account. Do get back to us if it does not, we will manually move the form. Once the form is in your account, we will check why the submission email is not being received. 

    and it possible to use the form in my main facebook acct.?

    I am not sure if I have understood your question correctly. You have already embedded in your facebook account. Do you want to embed it in your other account as well? Is you can add the same form in multiple facebook accounts.

    Thank you!