What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Yearly subscription paid, but my account is being deactivated from being overquota - why?

    Asked by hkis on March 30, 2014 at 11:25 PM


    I got a message saying our account will be disabled as of Monday 12pm EST.  But our account is a yearly subscription paid for May 1, 2013 - Apr 30, 2014 for USD 90.  Can you explain why we are getting this message?


    Please email me at iloh@hkis.edu.hk




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    JotForm Support

    Answered by TitusN on March 31, 2014 at 08:09 AM

    Hello Irene,

    Our sincere apologies.

    I have corrected the situation - Your current subscription (INT130502-8210-26582) in our payment gateway did not have a reference to your Jotform account - hence your account was not associated with that paid plan.

    We sincerely apologize for that.

    Your account has been re-associated with the paid plan, and the subscription will last till May 1, 2014. 

    Please let us know how we can assist further.