Yearly subscription paid, but my account is being deactivated from being overquota - why?

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    hkis
    Asked on March 30, 2014 at 11:25 PM

    Hi,

    I got a message saying our account will be disabled as of Monday 12pm EST.  But our account is a yearly subscription paid for May 1, 2013 - Apr 30, 2014 for USD 90.  Can you explain why we are getting this message?

     

    Please email me at iloh@hkis.edu.hk

     

    Thanks

    Irene


  • Profile Image
    TitusN
    Answered on March 31, 2014 at 08:09 AM

    Hello Irene,

    Our sincere apologies.

    I have corrected the situation - Your current subscription (INT130502-8210-26582) in our payment gateway did not have a reference to your Jotform account - hence your account was not associated with that paid plan.

    We sincerely apologize for that.

    Your account has been re-associated with the paid plan, and the subscription will last till May 1, 2014. 

    Please let us know how we can assist further.