How can I format a postal address in an email alert

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    Asked on July 25, 2011 at 05:50 AM

    when i receive an email alert rather than just giving me the address it reads

    "street address: 10 downing street

    street address line 2: london"


    how do i remove the headers so i could get a normal looking address in the email alert?


    10 downing street



    many thanks


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    Answered on July 25, 2011 at 06:37 AM

    Hi Ian

    Thanks for asking. This can be accomplished by doing the following:

    1. With the form in question loaded in the builder and with the Setup & Embed tab active, click Email Alerts > Trade/Catalogue Enquiry

    2. In the Answer column, go to the cell for Trading Address, remove the {tradingAddress} tag

    3. In that same cell, type {tradingAddress:addr_line1} and hit [Shift]+[Enter] to move the insertion point to the next line (if you just hit [Enter] the insertion point will move two lines down)

    4. On this new line in the cell, type {tradingAddress:addr_line2} and hit [Shift]+[Enter]

    5. Type {tradingAddress:city}, {tradingAddress:state} {tradingAddress:postal} and hit  [Shift]+[Enter]

    6. Type {tradingAddress:country}

    7. Click Finish and save the form

    Below is a screenshot of how that cell should now appear:

    Please don't hesitate to let us know if you need clarification on anything above. Our team will be glad to assist you.


    ~ Wayne

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    Answered on October 20, 2011 at 02:34 PM

    I was successful at editing the email headers on my email alerts per this suggestion.  How can I do the same for my pdf files that get sent to my dropbox?

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    Answered on October 20, 2011 at 05:04 PM

    I am sorry to inform you, but we do not provide customization option for PDF reports at this time.

    However, you can always download these files and then change them, it is even possible to change the PDFs using online web applications.

    Please feel free to contact us if you need any further assistance.