What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I purchase Yearly Premium but it did not show on my Account

    Asked by lonergroup on March 31, 2014 at 04:25 PM

    Hi!

    I keep getting messages today that I need to upgrade this account because I am out of room ... and I did earlier today ... yet the latest email states my form will be disabled.  I paid for the year ... what else do I need to do?

    Page URL:
    http://www.youryc.com/#!submit_event/c3kh

    email latest and yearly premium subscription
  • Profile Image
    JotForm Support

    Answered by KadeJM on March 31, 2014 at 05:32 PM

    This happened because you weren't fully logged into your account at the time of purchase so it did not attach your username to the subscription. I was able to find it though so I've fixed this for you. :0)