I'm unable to add images to my form

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    xeroxxem
    Asked on July 25, 2011 at 09:05 AM

    I created a form with images with no prpblems last week but now the images have disapered and I an unable to add new images even if create a new form I've had a look at the image folder and it seems to be corrupt is there any way to reset the folder

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    allanftd
    Answered on July 25, 2011 at 09:57 AM

    Hi xeroxxem,

    I have checked your account but did not find any problems with the images both on your form and in your Image Wizard. 

    I believe the problem could be with the size of your images since they are in bmp format. You may need to resize your images and convert them into either a gif or png format. Doing both actions will enable you to reduce the file sizes of your images making them load faster on your website. 

    Please let us know if you need further assistance. Thank you for using JotForm!


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