What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I'm unable to add images to my form

    Asked by xeroxxem on July 25, 2011 at 09:05 AM

    I created a form with images with no prpblems last week but now the images have disapered and I an unable to add new images even if create a new form I've had a look at the image folder and it seems to be corrupt is there any way to reset the folder

    Page URL:
    http://www.jotform.com/form/12012159447

  • Profile Image

    Answered by allanftd on July 25, 2011 at 09:57 AM

    Hi xeroxxem,

    I have checked your account but did not find any problems with the images both on your form and in your Image Wizard. 

    I believe the problem could be with the size of your images since they are in bmp format. You may need to resize your images and convert them into either a gif or png format. Doing both actions will enable you to reduce the file sizes of your images making them load faster on your website. 

    Please let us know if you need further assistance. Thank you for using JotForm!


    JOTFORM SUPPORT