What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    customers unable to complete form on tablets or phones

    Asked by ANGRYFACE on April 01, 2014 at 08:41 AM

    Hello support - I see you have been asked this question before and it seems it is able to be achieved. however I dont understand the responses given in theposts that I saw.

     

    http://www.jotform.com/answers/303905-my-form-does-not-develope-or-display-on-my-android-phone

     

    http://www.jotform.com/answers/355153-Filling-out-form-using-Smart-Phone

     

    I have a booking form - I believe a pretty simple one

     

    http://www.jotform.com//?formID=40483251344954

     

    Is there a way this can be enabled for smart phones and tablets? 

    Page URL:
    https://www.facebook.com/pages/Angryface-Transport/788313564529267?id=<br/>788313564529267&amp;sk=app_190322544333196

    JotForm booking form Android responses
  • Profile Image

    Answered by Carina on April 01, 2014 at 10:53 AM

    Can you please give more details on the difficulty that is preventing users from filling in your form?

    Also does this happen also in the standalone version of the form, or is it only present in the embed version?

    https://www.jotform.com/answers/303905 
    Regarding this thread I believe the user is referring the iFrame method for embedding on the website:

     

    https://www.jotform.com/answers/355153
    In this thread my colleague suggests splitting the form into several forms and then using our prepopulate fields app to connect the different forms. Ths is a more complex approach, it depends on the cause of the difficulty. 

    We can assist you in this process if needed.

    Let us know if we can be of more assistance.