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    customers unable to complete form on tablets or phones

    Asked by ANGRYFACE on April 01, 2014 at 08:41 AM

    Hello support - I see you have been asked this question before and it seems it is able to be achieved. however I dont understand the responses given in theposts that I saw.






    I have a booking form - I believe a pretty simple one




    Is there a way this can be enabled for smart phones and tablets? 

    Page URL:

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    Answered by Carina on April 01, 2014 at 10:53 AM

    Can you please give more details on the difficulty that is preventing users from filling in your form?

    Also does this happen also in the standalone version of the form, or is it only present in the embed version?

    Regarding this thread I believe the user is referring the iFrame method for embedding on the website:


    In this thread my colleague suggests splitting the form into several forms and then using our prepopulate fields app to connect the different forms. Ths is a more complex approach, it depends on the cause of the difficulty. 

    We can assist you in this process if needed.

    Let us know if we can be of more assistance.