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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Getting form submissions but site is down

    Asked by ourlady on April 01, 2014 at 11:31 AM

    Hi there,  just curious about something.  I got 2 submissions in the past 2 days from a form I have on the home page of our website.  But, I just found out our domain expired 2 weeks ago, so our site isn't even up.  We are in the process of renewing our domain, but I wondered how people can still be submitting information since the site is down, and you can't access our website?

    Thanks!!

    Kristi Richard

    Submissions site domain thanks
  • Profile Image
    JotForm Support

    Answered by liyam on April 01, 2014 at 12:22 PM

    Hello Kristi,

    With the case at hand, I can't also provide any explanation on how those people made submissions while the website is down.  However, this get referrer widget might help.  Using this widget can help you track the referring URLs of your forms the next time someone makes a submission.

    You can also search for this widget by editing your form > search with the key word "get referrer" and add the widget in your form.

    If you have more questions, please do let us know.

    Thanks.

  • Profile Image

    Answered by grafiti4u on April 01, 2014 at 12:40 PM

    ...
  • Profile Image
    JotForm Support

    Answered by Welvin on April 01, 2014 at 01:48 PM

    Your reply has been posted, but it's empty. Please access this thread and respond from here instead of using your email account: http://www.jotform.com/answers/356106.

    Thanks