What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    i can´t recive some mails

    Asked by Juan  on April 01, 2014 at 12:11 PM

    Hi! my problem with the form is that i completed the form with my names, and its works, but other people try to competet and they click send , but de answer never recive to my mail.

    Sorry for the english!

    Best Regards!


    Page URL:

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    JotForm Support

    Answered by liyam on April 01, 2014 at 12:52 PM

    Hello Juan,

    Have you checked your spam folder or junk mail folder if in case the submission landed there?


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    Answered by Juan  on April 02, 2014 at 01:00 AM
    Hi i check de spam folder but don have any mensage! :(
    2014-04-01 13:52 GMT-03:00 JotForm Support Forum :
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    JotForm Support

    Answered by ashwin_d on April 02, 2014 at 04:37 AM

    Hello Juan,

    Upon checking your form, I found that it is associated with a guest account. This type of accounts are created when you do not sign up or sign in to your JotForm account and start building forms.

    I would suggest you to please first sign up for a free JotForm account using the same email address and the form should automatically move to your account. If you do not see your from in your new account, do get back to us with your username and we will move the form.

    Once the form is there in your account, we will take a look why the submission email is not being sent to you.

    Thank you!