Starting to Use JotForm Premium

  • Profile Image
    Kelly Ann
    Asked on July 25, 2011 at 01:11 PM

    Hello I was going to start using your paid services, but this week I got an email from my ISP who host my site,  the mail went as follows.


    This email is to notify that we would be disabling PHPMail function on all our Linux Shared Hosting Servers effective 29th July 2011. During the server audits we conducted after the recent mail issues faced by many of our Linux Shared Hosting customers, we found out that
    many spam emails were being sent out from the server using different spamming scripts with the help of PHPMail function. This resulted in mail server IPs being blocked in many RBLs/ACLs and the legitimate emails were also being rejected as a result of this.
    In order to avoid any further blacklisting of IPs or other email issues, we are disabling the PHPMail function on all our Linux Shared Hosting Servers by 28th July 2011. If you are using PHPMail function, you will need to update the scripts and use SMTP authentication. Emails won't be sent out from these servers without enabling SMTP authentication. We
    request you to update the scripts before 29th July 2011 in order to avoid any inconvenience as these changes will come into effect on all Linux Shared Servers by then.

    You can dowload a sample SMTP authentication script from


    Would I still be able to use your service?  


    Kind regards,



  • Profile Image
    Answered on July 25, 2011 at 09:26 PM

    Hi Kelly,

    Thanks for consulting us regarding the impact this may have with your JotForm emails and forms. I believe there should be no problem with receiving email notifications after your ISP conducts this system update. But should there be problems arising from this activity, kindly inform us immediately so that we can investigate further. Please monitor the email notifications in the first week after the ISP activity to observe if there are any issues.

    Please let us know if you have any other questions or concerns. Thank you for using JotForm!