Why am I not receiving email notifications for submissions of my form?

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    Asked on July 25, 2011 at 02:59 PM

    I have not received any more emails since this morning at 5:41am. There have been several others that I can see on jotform, but not to my email. I have already contacted my email provider, and there are none blocked from jotform. They are not in my junk mail or anywhere else. They have been working fine since I started using jotform. My user is jgennings and my email address setup to send notifications is jgennings@atlantamemorial.com.


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    Answered on July 25, 2011 at 03:19 PM

    Hi jgennings

    Sorry to hear you're suddenly having problems receiving notifications. As you will see in your submission records for the form, a test was run to see if our email logs would show any problem. Below is the result:

    Current Server: Jul 25 15:06:57 monk sm-mta[22686]: p6PJ6uO9022681: to=, ctladdr= (1002/1003), delay=00:00:01, xdelay=00:00:01, mailer=esmtp, pri=124281, relay=exchange2.torchnet.org. [], dsn=2.0.0, stat=Sent (Ok: queued as 5ADCE768074)The "stat=Sent (Ok: queued as 5ADCE768074)" part indicates that the message was sent okay. Yet, according to your email provider, they have not blocked anything from JotForm.

    I will submit a ticket on this for you and hopefully get this resolved ASAP.

    Our apologies for any inconvenience caused.

    ~ Wayne

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    Answered on July 26, 2011 at 03:17 AM

    Please try sending log entry Wayne posted above to your hosting provider. They can look at the logs and tell you what happens to email 5ADCE768074. The email was accepted by your email server, so on our end there is nothing else we can do. You should receive it. It is either in your spam inbox or archived/deleted by your email filters or in your server's spam filter took it.