What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Can't save changes on form

    Asked by Eugene  on April 01, 2014 at 10:07 PM


    The form won't save changes made by my client on an exisiting form. When I go to edit and delete certain text from boxes and re-submit the form, the changes are not there. The original text still appears. I've cleared the cache and everything else re-entered the changes and still they are not being saved.

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    Answered by Cesar on April 01, 2014 at 10:33 PM

    Plese provide the form URL in question. Additional to this I would like to know if you have tried to edit the form in different browsers or through different computers as well. 

    Please  make sure that you have cleared the browser's cache like so:

    How to Clear the Browser's Cache

    Please provide us the requested information above, so that we may assist you properly. Thank you.