What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Pending payment email

    Asked by GreenSod on April 02, 2014 at 05:25 AM

    I have turned on the option to send email notification even if payment is not complete - But Notification emails are NOT being sent - I need participants to recieve notification email on payment as it contains information for the event? can you tell me how to fix this problem. This problem is on all forms. I would like people to recieve thank you email from us as soon as they submit a form

    All the best

    Victoria Mc Cormack


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    JotForm Support

    Answered by EltonCris on April 02, 2014 at 07:22 AM

    Hi Victoria,

    Please check my reply here: http://www.jotform.com/answers/356581