- deniskkAsked on April 02, 2014 at 07:22 AM
Jotform App not working on my android phone. Bad username and password on jotform yet same username and passwork are working on my laptop.
what is the issue here ?
- JotForm SupportWelvinAnswered on April 02, 2014 at 08:01 AM
Please try both your username and email address in the Username Section. Make sure that mobile data is on or the phone is connected to Wifi. I have no issue here using the Android App. Also, what's your device brand and model?
- deniskkAnswered on April 02, 2014 at 08:10 AMsamsung galaxy s3 on t mobile network, Delete your jotform App and re install and see what I am talking about
- JotForm SupportWelvinAnswered on April 02, 2014 at 08:10 AM
I tested the App again using another device and I am able to replicate the same issue now. Let me forward this thread to our developers so they can further check and investigate. You should receive an email via this thread once we have the issue resolved.
Our apologies if this cause you any troubles and thank you for reporting this to us.