Box integration: unable to authenticate account

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    Asked on April 02, 2014 at 11:53 AM


    When I go to the Box app and (successfully) enter my account and Grant access to Box, then I'm back to the screen where they ask me to authenticate as if nothing happened. Clicking next prompts me to authenticate....

    Thanks for your help


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    Answered on April 02, 2014 at 01:55 PM

    Hi Antoine,

    I'm not able to replicate the issue. Please kindly try re-doing the integration using another browser. If you can replicate it again, then please let us know here so we can forward it to our developers. Also, if possible, please take a video while you're doing the integration so we can see the screens/windows/open authentications tabs.

    Also, when using Google Chrome, Press F12 and check the Console if there's an error:


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    Answered on April 02, 2014 at 02:19 PM

    It worked with IE, thank you!!!