What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Hi. what's the reason why I see this message when i want to pay by credit card? "Merchant country unsupported." thanks in advance...

    Asked by JONIKEY on April 02, 2014 at 05:23 PM
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    Answered by Cesar on April 02, 2014 at 06:21 PM

    Unfortunately, Paypal Website Payments Pro will not work for countries other than the United Kingdom, United States, and Canada.

    Since your Paypal account is based in Italy, your form will not be able to accept payments. We apologize for this inconvenience but there's nothing else we can do here. It is up to Paypal to add other countries to this service.

    In which case, we suggest to use the standard PayPal Payment Tool.

    Thank you.