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SurassattianAsked on December 6, 2021 at 7:39 PM
Hello Jotform Support,
I created a proper form in an account, which is this form https://form.jotform.co/jsform/92778849584886
I now cannot access that account as Jotform kept auto-direct me to a new set of forms I quickly created today just to test a few features.
Now, I can't get my proper form back.
It appears like I might have accidentally created a new account to do my today's test, and I don't know which account I need to use to get to my proper form in the link provided above.
Help!!!
Maddy.
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John Support Team LeadReplied on December 6, 2021 at 9:14 PM
Hello Maddy - The account where this form is located: https://www.jotform.co/form/92778849584886 has been suspended reason why you cannot access it.
The issue is that one of your forms: [Imported Form] Login | Xero Accounting Software, collects login credentials using plain text fields below:
We have to delete this form before we can reactivate the account.
Let us know if you agree.
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SurassattianReplied on December 6, 2021 at 9:53 PM
Hi John,
Thank you for your reply!Yes, please delete the form causing trouble as you see appropriate.
Thank you so much.
Maddy.
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Laura JotForm SupportReplied on December 6, 2021 at 10:48 PM
Hi Maddy,
We have deleted the form and activated your account.
Please try to log in again.
If you would encounter any further issues with your account, please let us know. -
Steph ClarkReplied on December 6, 2021 at 11:23 PM
Hello,
When I try and login it says login suspended.
Can you please tell me why I can't access my form? I tried to post this to support but it didn't work
Thanks
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Sonnyfer JotForm SupportReplied on December 7, 2021 at 1:16 AM
Your account has been reactivated by my colleague per checking (here). Could you please check again?