I could not access my Jotform account

  • Surassattian
    Asked on December 6, 2021 at 7:39 PM

    Hello Jotform Support,


    I created a proper form in an account, which is this form https://form.jotform.co/jsform/92778849584886

    I now cannot access that account as Jotform kept auto-direct me to a new set of forms I quickly created today just to test a few features.


    Now, I can't get my proper form back.


    It appears like I might have accidentally created a new account to do my today's test, and I don't know which account I need to use to get to my proper form in the link provided above.


    Help!!!

    Maddy.

  • John Support Team Lead
    Replied on December 6, 2021 at 9:14 PM

    Hello Maddy - The account where this form is located: https://www.jotform.co/form/92778849584886 has been suspended reason why you cannot access it.

    The issue is that one of your forms: [Imported Form] Login | Xero Accounting Software, collects login credentials using plain text fields below:

    1638843037 61aec29d91e2a  Screenshot 10

    We have to delete this form before we can reactivate the account.

    Let us know if you agree.

  • Surassattian
    Replied on December 6, 2021 at 9:53 PM

    Hi John,

    Thank you for your reply!

    Yes, please delete the form causing trouble as you see appropriate.

    Thank you so much.


    Maddy.

  • Laura JotForm Support
    Replied on December 6, 2021 at 10:48 PM

    Hi Maddy,

    We have deleted the form and activated your account.
    Please try to log in again.

    If you would encounter any further issues with your account, please let us know.

  • Steph Clark
    Replied on December 6, 2021 at 11:23 PM

    Hello,

    When I try and login it says login suspended.

    Can you please tell me why I can't access my form? I tried to post this to support but it didn't work

    Thanks

  • Sonnyfer JotForm Support
    Replied on December 7, 2021 at 1:16 AM

    Your account has been reactivated by my colleague per checking (here). Could you please check again?