Do forms get forwarded to my email ?

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    Asked on April 03, 2014 at 04:23 AM

    I tested a form i created and it does not forward to my email - it seems to only come to the inbox here, meaning i have no way of getting notitifcations.



    or am i missing something ?


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    Answered on April 03, 2014 at 04:42 AM


    Please refer to this guide for more details


    The Recipient E-mail address is the destination e-mail of the notification.

    So, the e-mail address assigned to that box will be the recipient of the e-mail notice.


    You have to submit the form in actual to be able to receive the e-mail.


    Hope this clarifies the matter. Inform us if you need further assistance.



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    Answered on April 03, 2014 at 06:36 AM

    But the recipient email should be optional (or can be blank) if it is conditional auto-responder am I right?

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    Answered on April 03, 2014 at 06:59 AM

    Hello otkweb,

    I am not sure if I have understood your question correctly.

    "Recipient Email" address is not optional. When you add a new notification email, you need to input the recipient email address. 

    When you create a condition to send submission email after submit, the same notification email alert will be used which you have created but you will be able to provide the recipient email address in the condition. The following guide should help you understand how this works:

    Do get back to us if you meant to ask something else.

    Thank you!

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    Answered on April 03, 2014 at 07:14 AM

    Well, all my forms with "conditional email after submission" do not have its 'Recipient Email' filled and they still work until recently. Please check out my recent thread:

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    Answered on April 03, 2014 at 08:40 AM

    Hello @oktoweb

    I have answered your question on that thread:

    But yes - It can be blank - though not best practice for avoiding emailing issues.

    Please respond on that thread.


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    Answered on April 03, 2014 at 09:08 AM

    What is the point of putting a recipient email address when it can only be decided upon form submission based on the user's entries? Sorry for my criticism but sometimes your application design is too irrational and unnatural. Not intuitive and self-explanatory.

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    Answered on April 03, 2014 at 10:26 AM


    Sorry I did not explain sufficiently:

    Email notifications are used to send form updates to you or other form administrators

    Email Autoresponders are used to send updates to whoever is filling the form

    While both types of email settings can be used interchangeably - and still work - it is not considered best practice - and therefore the margin of error increases...

    I hope that clarifies things - please open a new suppot thread for further queries as this has been earmarked for the original requester.

    This will enable us to attend to your issue and offer effective solutions.


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    Answered on April 03, 2014 at 10:31 AM

    I know very clearly the difference between "Notification" and "Auto-responder", but I think you didn't get my point. It's OK, forget about it.