Languages not working on form.

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    Asked on April 03, 2014 at 09:16 AM

    Clicking the Language dropdown in the upper right does not give the option for additional languages, though we have Korean configured. I also am unable to access the language options in the form admin.

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    Answered on April 03, 2014 at 09:18 AM

    FYI, this was originally submitted as ticket 356920 (URL below), but I was told to break this up into several separate tickets.


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    Answered on April 03, 2014 at 10:38 AM


    I see the problem - nothing happens when the languages button is clicked on your form.

    I have submitted a ticket to our developers to advice on the issue.

    Thank you for your patience as the issue is being deliberated.

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    Answered on April 04, 2014 at 02:15 PM

    Any update on this?

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    Answered on April 04, 2014 at 04:25 PM

    The bug report ticket has been already assigned to one of our developers and marked as important, but unfortunately, we can not provide any ETA at this time.

    I have checked your form, and it is probably that translation fields were filled with some corrupted data. For example, if the data was copied from some text editor like Microsoft Word or Web Browser (it might copy "junk" internal data) and pasted to the translation tool.

    In order to fix you form I have reverted it back to the valid version without corrupted data that was related to Korean language translation.

    Now you will need to re-add the Korean language, but please make sure to not copy-paste some formatted data into translation fields.

    Thank you.

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    Answered on April 04, 2014 at 04:37 PM

    Thanks for this! The form is now back to being usable! Not excited about losing the Korean translation, but this is better than nothing. I'm not sure how to get the translation into the form if I can't copy and paste it from somewhere. Is there some way to import the translations from a file?

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    Answered on April 04, 2014 at 05:53 PM

    @ ICA_Forms

    Great! Glad my colleague was able to assist you with this.

    Sorry but it is not possible to import language translation. You have to rebuild the translation from scratch at least for now. Sorry about that.