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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    we've been experiencing difficulties with jotform uploads

    Asked by bellevuefineart on April 03, 2014 at 01:20 PM

    Hi

    We have been getting complaints in the last week or so that people are having trouble uploading files through our jotform. We have jotform account and a dropbox account, and we use this to take print orders from clients.

    I know it might seem vague, and we don't have super concrete examples, but people are reporting difficulties submitting files. Even in our most recent queue we have several uploads where only one file made it but others didn't.

    Just thought we would let you know.

     

    thanks

     

    Scott

    Page URL:
    http://www.bellevuefineart.com/order-uploads/

    JotForm uploads dropbox reporting
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    JotForm Support

    Answered by KadeJM on April 03, 2014 at 02:38 PM

    Any idea what browser|browser version they are using when this happens? Is this something you could try to find out from one of your clients?

    When I tested this on my end but I did not have any problems attaching the file or submitting it.