What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Jot FormBuilder is not working today! the Drag and Drop isnt working!

    Asked by rachel deangelo on April 03, 2014 at 02:36 PM

    Hi I used JotForm yetersday for first time. it was quick and awesome! then today the drag and drop isn't doing anything! i tried it on 2 different computers firefox broswers in my home.  Nothing is added to the form when I drag and drop! what is wrong?

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    JotForm Support

    Answered by TitusN on April 03, 2014 at 04:25 PM


    That is certainly peculiar - is it the same situation when you clear your browser cache?

    I would reccomend that you download Google Chrome, just so you can have options when this happens.

    Our builder depends on your browser  to give the drag and drop functionality - if there is something wrong with the browser - then the functionality does not work as expected.

    Also, try logging in through https://jotform.us and see if that helps.

    Looking forward to your response.