What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    We are playing with this tool to consider using for surveys to our clients

    Asked by Mike Roberts  on April 03, 2014 at 03:25 PM

    We built a template that asks for the receivers name and answers to four questions.  As we are testing the tool, the emial replies to us are not including the name of the receiver of the survey.  One of the questions on our template asks them to write out their name.  Is there a reason the name is not coming back in the e-mail notifications we receive?

    Page URL:
    http://form.jotform.us/form/40896586945172

    tool survey template name
  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on April 03, 2014 at 05:34 PM

    You need to make sure the name question is included in the email notification. To make this, you must delete the curent email notifie (as you probably added more fields without updating the email alert)

    To know how to delete an email notifier or an autoresponder check this guide

    But to do this, you must edit the form. However, the forms you have created were made under a guest account. So please sign up for a free account and let us know the username so we can transfer the forms there.