What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Can't change my email address

    Asked by ericnapo on April 03, 2014 at 04:44 PM

    Hi, I cloned one of my form and i cant change the email adress, it always puts the mail adress which is my specs (account)

    I really need to have different forms with different mail adresses.

    I experienced that before but i dont remember how i solved it :-(

     

    Thanx for ur help

    Page URL:
    http://www.terre-et-eau.net/devis.html

    email different and
  • Profile Image

    Answered by Cesar on April 03, 2014 at 06:18 PM

    Do make sure you are follwing the steps described below. If the issue persists please provide the email address that you need to add to the recipient email so that we can try it out for you. Thank you.

    Steps to update the Recipient Email Address:

    To change the email address that notifies you when someone submits my form. You need to access the Email Alert on your form:

    https://shots.jotform.com/cesar/screens/EmailAlert01.png

    Click on the Reply-To and Recipient Email Settings (which is essentially the back button on the bottom part of the wizard)

    Then update you Email on the Recipient E-mail field on the bottom right corner of the wizard:

    https://shots.jotform.com/cesar/screens/EmailAlert02UpdateRecipient.png

     

    Do let us know if you need additional assistance on this. Thank you.