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    Unable to customize Unique ID

    Asked by Schmuzter on April 04, 2014 at 06:00 AM

    I'm trying to customize the unique ID but for reason its not working. Can you please check if I did it right?

    Here is the link https://secure.jotformpro.com/form/40931529140954

    The unique ID is the booking reference number

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    Answered by Carina on April 04, 2014 at 09:30 AM

    I tested your Unique ID and I believe it is in accordance with your configuration:

    Let us know if further assistance is needed.

    Thank you.

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    Answered by Carina on April 04, 2014 at 10:12 AM

    After further check I realized that the reported situation is related with the email notification and auto-responder that have the submission ID, instead of the Unique ID field:


    I could also see that both email notification and auto-responder are customized. Although it is possible to customize them, what happens is that they stop updating the changes on the form. So if you add/remove fields after customizing them, these changes will not reflect on them, and the new fields will not show on the email notification/auto.-responder.

    After creating new notifications and auto-responders please add the unique ID tag:


    I apologize for not detecting the problem in my first approach.

    Let us know if the problem persists.