Unable to customize Unique ID

  • Schmuzter
    Asked on April 4, 2014 at 6:00 AM

    I'm trying to customize the unique ID but for reason its not working. Can you please check if I did it right?

    Here is the link https://secure.jotformpro.com/form/40931529140954

    The unique ID is the booking reference number

  • Carina
    Replied on April 4, 2014 at 9:30 AM

    I tested your Unique ID and I believe it is in accordance with your configuration:

    Unable to customize Unique ID Image 1 Screenshot 20

    Let us know if further assistance is needed.

    Thank you.

  • Carina
    Replied on April 4, 2014 at 10:12 AM

    After further check I realized that the reported situation is related with the email notification and auto-responder that have the submission ID, instead of the Unique ID field:

    Unable to customize Unique ID Image 1 Screenshot 30

    Unable to customize Unique ID Image 2 Screenshot 41

     

    I could also see that both email notification and auto-responder are customized. Although it is possible to customize them, what happens is that they stop updating the changes on the form. So if you add/remove fields after customizing them, these changes will not reflect on them, and the new fields will not show on the email notification/auto.-responder.

    After creating new notifications and auto-responders please add the unique ID tag:

    http://screencast-o-matic.com/watch/c2ff2jnTFY

    I apologize for not detecting the problem in my first approach.

    Let us know if the problem persists.