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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    If fields are hidden/removed from the required Address field, the Required field message will show up even if the fields are filled

    Asked by kikirikey on April 04, 2014 at 10:12 AM

    Hi

     

    When i complete all required fields and proceed to test the booking, i click submit and below a red text flashes for a sec.

    I click again twice and i can complete the booking. 

     

    Is there a way to avoid this error flash ?

     

    thanks

    Page URL:
    https://www.jotform.com//?formID=40587363734360

    thanks all and
  • Profile Image

    Answered by EliezerN on April 04, 2014 at 11:32 AM

    Hi,

    Could you please let us know what you do you meant what you refer to when you say an "error flash"? Is the error I show in the next image the one you refer to?

    That is due to the Required fields of your form. Sometimes it takes a while to recognize that all the fields are filled, that's why it shows the error.

    However, you may try setting the fields non-required, save the form and then set them required again.

    Please let us know if you need further assistance with this inquiry.

    Thanks

  • Profile Image

    Answered by EliezerN on April 04, 2014 at 11:49 AM

    Please let me update you:

    This issue seems to be related to the required address fields being hidden/removed. See this example form, I hid the second address line, so the issue appears: http://form.jotform.co/form/40934281066858

    I have forwarded this issue to our next level support so that they can resolve it as soon as possible. Wewill update you via this thread once it is resolved.

    Thanks

  • Profile Image

    Answered by kikirikey on April 04, 2014 at 01:00 PM
    Yes, exactly
    It is the error in the image you sent.
    I hope you can resolve it asap. It 's kind of urgent for me.
    thanks
    2014-04-04 17:49 GMT+02:00 JotForm Support Forum :
    ...
  • Profile Image

    Answered by EliezerN on April 04, 2014 at 01:03 PM

    Update:

    This issue has been resolved by our dev team already. Can you please check again if everything is Ok now? 

    If the issue still persists, please make sure to go to Edit your form in the builder and simply Save it again. Then, the form should work correctly.

    let us know if the issue still persists. 

    Thanks

  • Profile Image

    Answered by kikirikey on April 05, 2014 at 08:11 AM

    Hi,

     

    I just checked and the error persists. I went to edit and save again bu this couldnt solve it.

    Please let me know if there's something more that can be done on your end to fix it

     

    thanls

  • Profile Image
    JotForm Support

    Answered by EltonCris on April 05, 2014 at 10:25 AM

    @kikirikey

    I just tested your form and it's working fine here. I can submit without any problem. Please make sure to tick the terms and conditions checkbox since it is required, otherwise it will cause required validation error.

    Thanks!

  • Profile Image

    Answered by kikirikey on April 07, 2014 at 08:43 AM

    Hi,

     

    When i do it the error persists. I can submit the form but only after a second click. First i always have this red error flashing. 

    Any ideas how to fix it ?

  • Profile Image
    JotForm Support

    Answered by EltonCris on April 07, 2014 at 10:24 AM

    @kikirikey

    You might be having issues with the terms and conditions widget. Try to delete that field and replace it with a normal checkbox field under form tools.

    I am referring to this widget on your form.

    Hope this helps. Let us know if this doesn't make any difference so we can check your form in depth.

    Regards!