Even if my Postal Code is filled it still shows up the Required field message

  • Profile Image
    kikirikey
    Asked on April 04, 2014 at 12:36 PM

    I have a required field for postal code. However when I fill it in, it does not accept the input. No matter what I try, it does not recognize that the field has been filled.

    I haven't changed anything in the form therefore i believe its an error at Jotform.

    I look forward for an urgent solution

     

    thanks

  • Profile Image
    EliezerN
    Answered on April 04, 2014 at 02:18 PM

    We really apologize for the inconveniences this may have caused.

    This issue was due to a temporary glitch in our system. Fortunately it was fixed quickly by our dev team. If the issue still persists from your side, please make sure to go to Edit your form in the builder and simply Save it again. Then, the form should work correctly.

    Let us know if you any related issue still persists.

    Thanks