What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Even if my Postal Code is filled it still shows up the Required field message

    Asked by kikirikey on April 04, 2014 at 12:36 PM

    I have a required field for postal code. However when I fill it in, it does not accept the input. No matter what I try, it does not recognize that the field has been filled.

    I haven't changed anything in the form therefore i believe its an error at Jotform.

    I look forward for an urgent solution



  • Profile Image

    Answered by EliezerN on April 04, 2014 at 02:18 PM

    We really apologize for the inconveniences this may have caused.

    This issue was due to a temporary glitch in our system. Fortunately it was fixed quickly by our dev team. If the issue still persists from your side, please make sure to go to Edit your form in the builder and simply Save it again. Then, the form should work correctly.

    Let us know if you any related issue still persists.