What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    unable to upgrade

    Asked by Image3D on April 04, 2014 at 06:35 PM

    Unable to upgrade.

    Image3D, LLC

    Rich Dubnow



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    JotForm Support

    Answered by jonathan on April 04, 2014 at 07:15 PM


    Can you please retry again upgrading to higher plan (Economy). I can see that you have an existing Premium plan.

    You do have to make sure first that you are logged in to JotForm using your  Image3D account at http://www.jotform.com/login

    Use the Upgrade button when in the JotForm pricing page http://www.jotform.com/pricing

    Please retry upgrading. Inform us if still not successful.


  • Profile Image

    Answered by Image3D on April 09, 2014 at 06:50 PM

    Please upgrade my account for me. It still will not upgrade and this is a interrupting out ability to service our customers.

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    JotForm Support Manager

    Answered by Jeanette on April 09, 2014 at 09:03 PM

    Please, see my answer here