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  • Profile Image

    Problem Uploading Files

    Asked by Transcription on July 26, 2011 at 12:43 PM

    Hi,

    I have an upload form located here: http://www.audiotranscription.org/get-started/

    A client mentioned the following, "I have been trying to upload files to you all day through the new system but it doesn't work. First I tried with .zip files and then with .wav but I just keep getting error messages (the last file gave me an error message at 90%)"

    I asked him what error message he was seeing and he said "error loading script"

    You thoughts about how to fix this?

    Thank you!

    Page URL:
    http://www.audiotranscription.org/get-started/

  • Profile Image
    JotForm Support

    Answered by NeilVicente on July 26, 2011 at 01:15 PM

    Hello,

    First off, we apologize for this inconvenience. I tried replicating the problem you have described but to no avail. I was able to upload all sorts of file without encountering that "error loading script" message.

    Can you please ask your client what browser he is using and what the size of the file he is trying to upload? This is so we can emulate the situation and try to find out what the root cause of the problem is.

    Also, in the meantime, please try re-embedding your form using iframe codes.

    To get your form's iframe codes:

    1.  Go to Setup & Embed tab
    2.  Click Embed Form
    3.  Click iFrame



    4.  Copy the codes provided in the succeeding screen

    After re-embedding, ask your client who's getting the error message to try uploading again so we can find out if the problem is with the embed codes.

    We will be awaiting your response. Thank you!


    Neil

  • Profile Image

    Answered by Transcription on July 26, 2011 at 01:22 PM

    Neil,

    Thanks for your response.

     

    "I was able to upload all sorts of file without encountering that "error loading script" message."

    -- I didn't receive any of the uploads.  What's up?


    "Also, in the meantime, please try re-embedding your form using iframe codes."

    -- Why is this preferred over JavaScript?

     

    Thanks.

  • Profile Image
    JotForm Support

    Answered by NeilVicente on July 26, 2011 at 01:43 PM

    Hi,

    I did not submit the form that's why the files did not go through. I only tested how your form handles the uploads, particularly the progress indicator's behavior, since your client mentioned that he got an error message while uploading.

    "First I tried with .zip files and then with .wav but I just keep getting error messages (the last file gave me an error message at 90%)"

    Iframe isn't exactly preferred over JavaScript embed codes, but it is useful for finding causes of problems relating to the form's JavaScript functions such as the one responsible for the file upload progress indicator. 

    Sometimes script embed codes can conflict with other scripts in your page and can prove to be problematic. Using iframe eliminates this possibility. The downside is that you'd have to update the codes or the height attribute of the iframe if the form gets cut off when you add new fields in it.


    Neil