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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    can you pull my old CC info to pay my monthly bill

    Asked by hypercoweb on July 26, 2011 at 12:54 PM
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    JotForm Support

    Answered by NeilVicente on July 26, 2011 at 08:05 PM

    Hi,

    I am not sure if I understood your concern correctly, but it does seem that you're asking if we have kept your old credit card information and use it for your billing instead of the new one.

    If my assumption is correct, then the answer is no. We do not retain old credit card information. In fact, we can't access even your new credit card info. Payments made to your subscription are handled by our chosen 3rd-party payment gateway, Plimus.

    Thus, all things concerning your billing information can be managed by logging in to their website using your Plimus ID and password.

    To log in to Plimus:

    1.  Find your Plimus username in the email message that was sent to you when you first paid for your subscription
    2.  Reset your Plimus password by entering your email and Plimus username in this page https://secure.plimus.com/jsp/forgot_password.jsp?designId=1
    3.  Log in to Plimus to manage your billing info

    Hope you find this information useful. Let us know if you have other questions or concerns. Thanks!


    Neil