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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Not receiving new submissions

    Asked by ikesoutdoors on July 26, 2011 at 04:01 PM

    I have had two people I personally know tell me that they have filled out my form and submitted it. However, the new submissions do not show up on this website nor show up in my email.

    Here is the URL to my form: http://form.jotform.com/ikesoutdoors/12054454189


    Any insight you can give to why they are not going through is very much appreciated!

    Page URL:

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    JotForm Support

    Answered by NeilVicente on July 26, 2011 at 04:40 PM


    Your form clashes with the other scripts in your page causing its JavaScript functions (required field validation, captcha, etc.) to not work all the time. In fact, I was able to submit on your form without entering anything in the fields. This issue can also affect how the form is submitted, that is why some of the "submissions" weren't really submitted to the server.

    Try using iframe codes to embed your form instead.

    To get your form's iframe codes:

    1.  Go to Setup & Embed tab
    2.  Click Embed Form
    3.  Click iFrame

    4.  Copy the codes provided in the succeeding screen


    Let us know how this works for you. Thanks!


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    Answered by ikesoutdoors on July 26, 2011 at 04:56 PM

    I think that will work. I tried submitting a blank form and got an error notice saying that the required forms were not filled in.


    Thank you!!!

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    JotForm Support

    Answered by NeilVicente on July 26, 2011 at 05:01 PM

    You're very much welcome! Glad to be of help.