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    Ink File picker -- Error Message to Contact Support

    Asked by Oscar77 on April 07, 2014 at 04:15 PM

    JotForm Support,

    I was in process of creating a new Form (I had FilePicker issues w/ a clone and thought Id start anew)

    Upon creating a new field and selected "FilePicker", a pop-up came up that stated "There is an error on the wizard, please contact support".

    This is the Form: http://www.jotform.com//?formID=40965910144151

    Related to this event, Earlier I cloned an existing form of mine that uses FilePicker. When I tested it, the submission email I received was not titled. It had a lot of blank space on page, and the links from FilePicker weren't hyperlinked.

    That was this Form: http://www.jotform.com//?formID=40936573852160

    Can you please look into what might be going on?

    Thank you,





    Page URL:

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    Answered by Cesar on April 07, 2014 at 05:58 PM

    Then integration on form 40965910144151 appears to go through the wizard with no apparent problem. If needed do remove the field from the form and recreate an API key for the tool

    For form 40936573852160 please try removing the Email Alert and recreate it.

    Screenshot of my Test Form running InkFilePicker



    Do let us know if the issue persists after performing this step. Thank you.