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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Form not appearing in Mac Chrome or Firefox; okay in Safari

    Asked by jkaufeld on April 08, 2014 at 08:26 AM

    I'm using a form in Facebook to collect registrations for our upcoming campus visit day.

    It was working perfectly a couple of weeks ago, but when I tested it today, the form comes up blank in both Mac Chrome and Mac Firefox. It works just like it's supposed to in Mac Safari (and successfully processed test data I submitted).

    Why isn't it working in Chrome and Firefox?

    Page URL:

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    Answered by jedcadorna on April 08, 2014 at 09:39 AM

    Are you using https://secured instead of http://www. in your embed code? Can you please check which embed codes were used in your HTML settings and also which of your 3 forms were embedded to your facebook page.

    Form Id's:


  • Profile Image

    Answered by jkaufeld on April 08, 2014 at 09:40 AM
    Hi there!
    I'm out of the office until Wednesday, April 9. Look for a reply from me then!
    If this is an emergency, please call Nan Bremer at 260-481-6808 or Aaron McClaskey at 260-481-6538. They can point you in the right direction for immediate help!
    John Kaufeld, M.A.
    IPFW | Online Marketing
    University Relations and Communications
    direct 260-481-6848
    mobile 260-312-0562
    * follow @IPFW www.twitter.com/ipfw
    * like IPFW www.facebook.com/ipfw.mastodons
    "Never be afraid to try something new. Remember that a lone amateur built the ark, but a large group of professionals built the Titanic." - Dave Berry
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    Answered by jkaufeld on April 08, 2014 at 10:30 PM
    Thanks for your reply. I figured out the problem.
    I was having trouble with the first form, (22744350031139).
    I copied the wrong embed code. I used the embed code from the "My Forms" page (clicked on the form, selected More, Embed Form. That gave me this code:
    ). I didn't know the offered more options than that, or that I should have picked up the code in a different place.
    Thanks again for your help!
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    JotForm Support

    Answered by jonathan on April 08, 2014 at 11:26 PM

    Hi John,

    We're glad to know that issue is now resolved.

    Please inform us if furher assistance is needed.