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  • Profile Image

    Form not appearing in Mac Chrome or Firefox; okay in Safari

    Asked by jkaufeld on April 08, 2014 at 08:26 AM

    I'm using a form in Facebook to collect registrations for our upcoming campus visit day.

    It was working perfectly a couple of weeks ago, but when I tested it today, the form comes up blank in both Mac Chrome and Mac Firefox. It works just like it's supposed to in Mac Safari (and successfully processed test data I submitted).

    Why isn't it working in Chrome and Firefox?

    Page URL:
    https://www.facebook.com/ipfw.mastodons/app_341955665816985

    Screenshot
    and
  • Profile Image

    Answered by jedcadorna on April 08, 2014 at 09:39 AM

    Are you using https://secured instead of http://www. in your embed code? Can you please check which embed codes were used in your HTML settings and also which of your 3 forms were embedded to your facebook page.

    Form Id's:

    22744350031139
    32655794068163
    22835823959972

  • Profile Image

    Answered by jkaufeld on April 08, 2014 at 09:40 AM
    Hi there!
    I'm out of the office until Wednesday, April 9. Look for a reply from me then!
    If this is an emergency, please call Nan Bremer at 260-481-6808 or Aaron McClaskey at 260-481-6538. They can point you in the right direction for immediate help!
    John Kaufeld, M.A.
    IPFW | Online Marketing
    University Relations and Communications
    kaufeldj@ipfw.edu
    direct 260-481-6848
    mobile 260-312-0562
    * follow @IPFW www.twitter.com/ipfw
    * like IPFW www.facebook.com/ipfw.mastodons
    "Never be afraid to try something new. Remember that a lone amateur built the ark, but a large group of professionals built the Titanic." - Dave Berry
    ...
  • Profile Image

    Answered by jkaufeld on April 08, 2014 at 10:30 PM
    Thanks for your reply. I figured out the problem.
    I was having trouble with the first form, (22744350031139).
    I copied the wrong embed code. I used the embed code from the "My Forms" page (clicked on the form, selected More, Embed Form. That gave me this code:
    ). I didn't know the offered more options than that, or that I should have picked up the code in a different place.
    Thanks again for your help!
    ...
  • Profile Image
    JotForm Support

    Answered by jonathan on April 08, 2014 at 11:26 PM

    Hi John,

    We're glad to know that issue is now resolved.

    Please inform us if furher assistance is needed.

    Thanks!