What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    When I log into my account I am not able to see any of my forms

    Asked by Freebahamashome on April 08, 2014 at 09:29 AM

    trying to log into my accungt but can't find form

    find can't find forms find form
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    JotForm Support

    Answered by KadeJM on April 08, 2014 at 10:10 AM

    I checked your account and our system shows that you currently have 95 forms but I do not see anything wrong. If you are still unable to see them then I would recommend you clear your browser cache and try again. 

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    Answered by Freebahamashome on April 08, 2014 at 10:20 AM
    Thanks for responding. I have cleared my cache and still unable to see
    them. So are you suggesting that the problem is not at your end?
    ...
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    JotForm Support

    Answered by ashwin_d on April 08, 2014 at 11:20 AM

    Hello Freebahamashome,

    The problem is most likely related to browser cache data. Clearing browser cache should have resolved this issue. Have you tried using any other browser? Please sign in to your account from another browser and see if that helps you. 

    I did check your account and found that one of your form was edited today. Do get back to us if the issue persists.

    Thank you!

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    Answered by Freebahamashome on April 08, 2014 at 11:50 AM
    Tried a new browser and its working. Thanks...
    ...
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    Answered by Awapatent on April 08, 2014 at 02:54 PM

    I have experienced the same problem, and so has other people, I can see in the forum. 

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    JotForm Support

    Answered by Mike_T on April 08, 2014 at 04:41 PM

    The issue with Internet Explorer 9 should be already fixed.

    If this is happening in any other browser, please let us know. Thank you.

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    Answered by Freebahamashome on April 08, 2014 at 05:10 PM
    I was using Firefox 11.0
    ...
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    JotForm Support Manager

    Answered by Jeanette on April 08, 2014 at 07:56 PM

    @ Awapatent

    Please do the same, do not use IE9 or any outdated browser. We recommend you to use Chrome or Firefox just like Freebahamashome did

    If you still have problems with that, please open a new thread.