What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    JotForm not compatible with IE 9?

    Asked by Awapatent on April 08, 2014 at 02:51 PM

    I'm having trouble using JotForm with INternet Explorer 9. "My forms" aren't visible and many other things just don't work.

    Things worked fine just a few days ago, but now they don't. 


    KInd regards


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    JotForm Support

    Answered by Mike_T on April 08, 2014 at 04:39 PM

    Let me please inform you that there was a temporary problem with the My Forms page in Internet Explorer 9 today. It has been already fixed by one of our developers.

    The service is compatible with the Internet Explorer 9, but we always recommend to use modern browsers like Google Chrome, Firefox, Opera, Safari and Internet Explorer 11.

    Please feel free to contact us if you need any further assistance.

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    Answered by Awapatent on April 09, 2014 at 02:24 AM

    Thanks for your reply. However, I'm still unable to see My Forms. (I have cleared the cache and rebooted Internet Explorer.)


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    JotForm Support

    Answered by jonathan on April 09, 2014 at 04:03 AM



    I was able to reproduced the issue of forms not vieable when in My Forms page when using IE9 browser.


    I have submitted this report to our higher team support for them to check.


    We do recommend that you use a more up to date browser version. 

    The issue being caused by using older browser versions will be less prioritize by our dev team (as it can be easily resolved by using higher browser versions)

    Please report to us if you still encounter similar issue even when already using higher version or different browser other than IE9.



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    JotForm Support

    Answered by jonathan on April 09, 2014 at 06:33 PM


    Our higher team support have fixed the issue on IE9 already.

    You should also clear first your browser's cache before trying again.

    Can you please check also on your end. 

    Inform us if issue persist.




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    Answered by kevinwatson on June 19, 2014 at 09:12 AM

    People still have problems with IE 9 and your forms embedded on one of my sites. I shouldn't have to ask any of the users to clear their cache when they first visit the pages...