Jotform is cutoff at bottom - but not on all computers...

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    Asked on April 08, 2014 at 03:40 PM

    I know this problem has been posted by others and I have tried the solutions offered, but am still having a problem.

    Here is the url of my form:

    My website was created using iweb. I have tried draging the widget box longer.

    I took someone's suggestion and added a graphic below the submit button. 

    I see that you have recommended other people with this problem increase the Height field in the HTML code, but I can't find the "<div class="com-apple-iweb-widget-HTMLRegion".... text in the HTML code produced by jotform.. If I am supposed to find it someplace else, can you tell me how to do that?

    The form displays correctly when I view in on my Mac in both Safari and Firefox. But other people tell me that it does not work on their computer. One person is using a Mac and Safari and said the box that I added now appears in the comment field, which is the last field on the form.

    I would really appreciate any help anyone can offer.

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    Answered on April 08, 2014 at 03:53 PM

    Hi impact100baldwincounty,

    I took a peek at your page's source code, here's what I found.

    <div id="id4" style="height: 43px; left: 184px; position: absolute; top: 1440px;

    If you want the white box a little lower so as not to overlap the submit button or comment field, try adjusting the position of your widget by increasing the value of top from 1440px to 1460px.

    That will make the position of that white box a little lower.


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    Answered on April 08, 2014 at 04:17 PM

    Thank you for your response .... but how do I edit my page source code?

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    Answered on April 08, 2014 at 04:31 PM

    You can edit the signup_form.html and search for a <div> tag with id="id4". You must login to your webhost provider to edit your page source code.


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    Answered on April 08, 2014 at 05:52 PM

    I don't think I can do that using least I don't know how.. We use GoDaddy to host our site.

    With so many people experiencing this problem I was really hoping Jotform had come up with a solution...

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    Answered on April 08, 2014 at 09:58 PM



    Have you already followed the JotForm guide for iweb?

    In the guide this article was also suggested


    Another embed method you can use is the form's iframe code embed.

    Guide: -Getting-the-Form-iFrame-Code

    use the iframe embed code instead of the default script when you add the code into your iweb website.


    Hope this help. Please inform us if you still have this issue on your form.



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    Answered on April 08, 2014 at 11:00 PM

    Actually, it's not a problem with JotForm, it was embeded perfectly fine. It's just that, a <div> tag was positioned at absolute position(184px,1440px), with or without the JotForm embeded, it would still be there. Here's the screenshot: