Trouble with Multiple Conditions on Radio Buttons

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    Asked on April 08, 2014 at 05:08 PM


    As many others have expereinced I too seem to have trouble with using multiple conditions on a radio button item.


    Here is my form:


    Focusing in on Logo F4 drop down area...

    F4 Logo can only be combined with F5 Logo OR with F5 Logo and F6 Logo.  When not combined I want all three logo fields to show.  When combined I want to hide one or two logo fields based on radio button selection.


    1.  When "--leave blank--" is not choosen then show "Combine F4 with other logo positions?".  This is working fine.

     2.  When "Combine F4 with other logo positions?" is "Do not combine F4 with others" is choosen I want F5 Logo and F6 Logo to show. Seems to be working fine

    3.  When "Combine F4 with other logo positions?" is "Combine  F4 with F5" is choosen I want to hide F5 Logo but show F6

    4.  When "Combine F4 with other logo positions?" is "Combine F4 with both F5 and F6" is choosen I want to hide both F5 Logo and F6 Logo


    My problem is getting condition #3 and #4 above to work mutually exclusive of each other.  It seems that #3 above wants to hide both F5 Logo and F6 Logo.  I have tried multiple ways to get it to work after reading your support forum.


    Please help.  I have many more simliar conditions to set up for combined logo areas.  Note: I have not yet configured these combination conditions beyond the F4 Logo field.

    Thanks in advance.


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    Answered on April 08, 2014 at 05:15 PM seems #3 above wants to hide F6 Logo but show F5 Logo even though I am asking it to hide both.

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    Answered on April 09, 2014 at 05:59 AM


    Sorry for the delayed response.

    Apparently there seems to be a bug in the condition logic as I also was not able to make the proper condition for the Logo F4 condition to work.

    In your form, I see that you have now disabled those conditions.


    But to my understanding, if there was no glitch -- the condition like this should have work


    I created a basic test form to try the condition, and they seem to not work 

    This is my test form

    So I tried testing what you wanted to do 


    This is the condition I have setup


    Logically, the condition rules I have should be working.. but the #2 condition does not seem to be taking effect.

    I have submitted this report to our higher team support for them to have a proper look.

    If there is no bug, it must be that I was just not able to come up with the right combination of the condition to have the right result.

    In any case, they will update this thread for the result of their findings.

    Thank you.

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    Answered on April 09, 2014 at 10:18 AM

    You are correct in that I disabled the conditions (temporarily) as we needed to get the form into production.  Ideally we want the conditions as described to be working to make the user interface and experience better.

    I also see your example seems to reproduce the problem.  I am hopeful a proper solution can be found and look forward to the outcome of your escalation.

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    Answered on April 09, 2014 at 11:12 AM

    Thank You for confirming my colleague's suspicions about this from his end. He's already opened up a bug report here about it so our developers can take a look at this problem as soon as they get a chance. Once we know something more then we'll update you here.

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    Answered on April 17, 2014 at 04:49 PM

    Looking for a resolution to the issue here.  Does JotFrom Support have an update?

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    Answered on April 17, 2014 at 06:27 PM

    I will forward your inquiry to the developer in charge of this ticket. We cannot give you an ETA for when the issue will be fixed as our developers work on priority basis. Once it's done, you should certainly get an update on this thread.

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    Answered on September 27, 2016 at 12:40 AM

    I am having a similar issue with radio buttons and conditions.  I have three primary conditions first.  So a 3-radio button question.  Depending on which option they choose, a show/hide condition takes effect and shows only the portion of the form to be filled in that applies to the particular option they choose in the first 3-radio button question.  So far so good.  Next:  inside primary options 1 and 2 there is another conditional question with a yes/no option.  this conditional question is not in primary option 3 though.  So, here is the problem:  If someone is playing around on the form, and selects primary option 1, then selects "Yes" on the conditional question inside primary option 1, THEN decides that what they really want to do is fill out primary option 3 instead, so they change their radio button selection on the original primary question to radio button 3, somewhere in the background the "Yes" is still selected on that sub-conditional question that is only part of primary 1 and 2 (though not seen).  So the part of the form that is not supposed to show at all, ever, inside number 3 now shows up.  How can I get this to not show up at all, ever, whenever primary option 3 is selected (even if they first clicked "yes" inside option 1 or 2)... thank you.

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    Answered on September 27, 2016 at 03:18 AM


    We will answer your question on your thread here We'll be there in a moment.