What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    HITTING LIMITS - INACCURATE. 4TH TIME, SAME ISSUE!

    Asked by cberiounitednortherncom on April 08, 2014 at 06:47 PM

    THIS IS THE 4TH TIME I HAVE ENCOUNTERED THIS ERROR.  PLEASE FIX THIS.

    I DO NOT HAVE ANY FORMS SET TO SECURE YET MY SECURE FORM LIMITS ARE BEING HIT,  THIS IS LOCKING ME OUT.  PLEASE CHANGE THE SETTINGS TO PREVENT THIS AGAIN.

    I USE JOTFORM AS AN INTREGAL PART OF MY BUSINESS.  I WILL BE BUMPING UP TO A PAID ACCOUNT AS MY BUSINESS GROWS BUT UNTIL THEN I NEED TO KNOW I CAN COUNT ON THE SERVICE. 

    PLEASE FIX THIS ISSUE. 

    THANK YOU

    same JotForm settings paid account count
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    JotForm Support

    Answered by jonathan on April 08, 2014 at 10:23 PM

    Hi,

    I checked your account again this time, and I found that you had exceeded already the limit on your SSL quota submissions. You have 12 SSL submissions as of this time.

    Unfortunately, I cannot reset your SSL count since I already did the last time as mentioned on this thread

    The only way for the SSL submission to accumulate is when using the SSL or https secure URL of the form. There is no other means for your SSL count to accumulate without using the SSL/secure URL of the form.

    You need to upgrade to higher subscription type to allow more SSL and submission limits. You can do this in the JotForm Pricing page.

     

    Thanks.